Infrastructure and operations
Handling incidents
What to do when production breaks. Triage, communication, escalation and the blameless postmortem afterwards.
About 8 hours of study.
Where to learn it
Other options
- Site Reliability Engineering (read, to go deeper)
Chapters 14 and 15, Managing incidents and Postmortem culture
Which roles ask for it
- Application support engineer to get hired
- Security analyst (SOC) to get hired
Before and after
Handling incidents